Bill Pay FAQs
Q. How much does it cost to use Bill Pay? Any customer may try Bill Pay free for 3 months. After the 3 month introductory period your account will be charged $5 per month. However, if you maintain at least 3 relationships with FNB you may use Bill Pay for free. Mainstreeters Club members may use Bill Pay for free as well.
Q. How do I sign up for Bill Pay? To activate your Bill Pay please call us at 507-645-5656. You must already be enrolled in Online Banking in order to use Bill Pay.
Q. When
can I start using my requested Bill Pay?
We should have your account set up to perform
Bill Pay requests the following business day.
Q. Is there an on-line help
button to access while using Bill Pay?
Yes. The Help button is at the top of page.
Q.
What
time of day do Bill Pay requests cut off for processing the next morning?
The cut off time is 2:00 p.m.
Q. How many days in advance of when I would like the bill to arrive at
the payee's address should I request payment?
We recommend you make your request 5-7 business
days in advance of when it is due.
Q. When
is my account deducted for the amount of the payment requested?
Your account is deducted for the amount of the
payment immediately and you will notice the change in your account balance
online immediately as well.
Q. How will I recognize a Bill Pay requested payment in my monthly statement?
In the DEBIT section of your statement for a Bill Pay requested payment you will
see each transaction begins with "Payment To" and the payee
along with anything you included in the description category when completing
your payment. The Debit Card
payments you make will differ by the capitalization of the word PAYMENT
in the description column.
Q.
Are
payments made electronically or by check?
Currently all Bill Pay payments are done by
check.
Q.
Can
I set up a payment before
the scheduled date?
Yes. You
can pick the date weeks or months in advance when you want us to begin
processing your payment request.
The date you select will place your request into our processing
run which actually begins the following business morning (this is one
of the reasons we recommend you allow at least 5-7 business days before
your payment is due).
Q. What is the difference between the "New Scheduled Payment"
versus "Payment List"?
The first time you pay a company or individual
you will need to use "New Scheduled Payment" under the Bill
Pay button. If the payee is listed as a commonly used
payee you simply click on that payee and click "next" and a
screen will appear populated with much of the information needed to create
a Bill Pay request. You will
add the additional required or desired info and schedule a payment. From that point forward, you will find
that payee in the "Payment List" category and not need to re-enter
all the information the next time you make a payment to them.
Q.
What happens if a recurring payment falls on a holiday or weekend?
It
will be deducted and processed from your account the next available business
day.
Q. Am I charged for each account I select to use Bill Pay services in my
portfolio?
If
you sign up for Bill Pay for both your personal account and business account,
after the first 3 free months, you will be charged per account.
Q.
What happens if I currently require more than one signature on checks
for my checking account?
Accounts that require two signatures on their
checking accounts will need to waive this requirement if they wish to
use Bill Pay. (see section
3 of agreement)
Q. If I have multiple accounts, does it matter
how I sign on to On-Line Banking?
Yes.
To properly identify to our system which account you intend to
have designated as the payor for a Bill Pay remittance, your log on User
ID becomes very important. You
will need to establish a separate log on User ID for each account (personal
or business) and remember which account you logged onto while using Bill
Pay. We will use this designation to list the
payor on our check remittance section.
Q.
How do I help make sure the check sent to the payee has the right account
name on the remittance?
When you log into on-line banking your choice
of user ID will designate which account the checks for Bill Pay will use
when selecting a name to print on the checks.
This means that if you have a personal account and a business account
that you view in your portfolio, you must be careful to use the right
User ID for the account you intend to pay bills from. If you pay a business bill using Bill Pay but logged in using
your personal User ID, the check will select your individual name to print
on the remittance sent with the check to the payee and you may not receive
the credit you intended.
Q. For a business account, what are
we required to have on file with you to indicate our authorized users?
A current corporate resolution and signature
card must be on file with The First National Bank of Northfield to confirm
authorized users of Bill Pay.
Q. Will
this keep all unauthorized employees or non-employees from using this
account to make payments on our behalf?
Anyone you allow to know and use your User ID
and password will have access to Bill Pay and could direct us to make
payments on your behalf. Like
all on-line activity, care and caution should be exhibited to prevent
misuse of these passcodes. Frequent
monitoring of daily and weekly activity will also help identify any potential
misuse quickly enough to curtail additional problems. Please contact us
immediately if you believe your access has been compromised.
Q. Can
I issue stop payments on payment requests made using Bill Pay?
Requests to stop payment once your payment is
sent cannot necessarily be done.
You will need to call us and allow us to identify the status of
your payment before we can answer this question. For checks sent to payees on the behalf of multiple clients,
we send only one check for the total with all names in the remittance
portion for proper credit. This situation would not allow us to issue
a stop payment.
Q. Who
do I contact if I have questions?
Please
contact our customer service during our regular business hours at 507-645-5656 or 507-664-0820.
Thank you.
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