On-line Banking FAQs

If you are experiencing difficulties with the newly upgraded On-Line Banking, please follow these steps:

1. In Internet Explorer, click on Tools.
2. Select Internet Options.
3. Under Browsing History, click on delete.
4. Delete Temporary Internet Files.
5. Delete Cookies.
6. Click Close.
7. Click OK.
8. Restart your computer.

This will delete the cookies and temporary files which should allow the on-line banking to work properly. If you continue to experience difficulties after following these steps, please call us for further assistance.
Thank you for your patience.

Q. How do I start using Online Banking? If this is your first time logging into Online Banking, you will need to contact the Bank about receiving a temporary password. Once you have your temporary password, go to Online Banking and click on “First Time User”. Complete the form with your personal information and use the temporary password in the space provided.

Q. I entered my personal information and still cannot access Online Banking? Do not use hyphens when entering your social security number or account number. The password needed is the temporary password designated by the Bank. You will create your own Access ID and Password on the next screen.

Q. What if I forget my password or have trouble logging in? Contact the bank to receive a new temporary password. After three failed log in attempts, you will be locked out of Online Banking, so you will have to contact the bank to get a new password.

Q. Can I change my password? You can easily change your password once you’ve logged into Online Banking. Click on “Options” at the top of the page. You will be asked to enter your current password and then your new password. We recommend changing your password every few months for security reasons.

Q. How often is my account information updated? Your accounts are updated daily.

Q. Is my account information secure? We know that online safety is essential to our customers. Security is built into Online Banking and your account information is encrypted to protect your privacy. We increased Online Banking security by requiring your browser to have 128-bit encryption.

Q. What is Enhanced Security? Enhanced Security is an additional layer of security to our log in process. This helps ensure that your information is secure, protecting you from fraud and identity theft.

Q. How does Enhanced Security work? The system verifies your identity in two ways. Every time you log in to Internet banking the bank identifies you, and it lets you identify the bank using a private image and phrase.

Q. How do I enroll for Enhanced Security? It's very easy to use and there is no software to install. Just follow the instructions to enroll and learn about the new log in procedures for Internet banking.

Q. What is an authentication image? An authentication image is a private image that is assigned to you. You must see that same image and your pass phrase every time you log in.

Q. What is a pass phrase? A pass phrase is a private phrase you create to be displayed with your authentication image. The pass phrase you enter must match your authentication image every time you log in. If they do not match, do not enter your password. Start over or contact the bank for assistance.

Q.Can I change my image and pass phrase? Yes. Once logged in, you can change your image and pass phrase by selecting Change Security Data from the menu.

Q.Why do I have to register my personal computer? You must register a personal computer so the system can recognize that computer when logging in. If you log in from another computer, that computer will not be recognized and you will be asked to perform additional security steps in order to log in. **Note** Only register personal computers that you frequently use and are not available for public use.